Contact Us
Get in Touch with Nelquarvo
For questions about our home storage, decorative accessories, or soft furnishings, email service@nelquarvo.com. We can assist with product details, order updates, delivery concerns, and return or refund requests.
If you are choosing an item, include its name or product page link and tell us what you would like to clarify, such as dimensions, materials, care instructions, or whether accessories are included.
Assistance with an Order
Please include your order number, the email address used at checkout, and a brief description of your request.
If your item arrives damaged, defective, incorrect, incomplete, or materially different from its description, explain the issue and, where possible, attach clear photographs of the item, packaging, and shipping label. For missing items, let us know what arrived and what was absent.
We will review the information and arrange an appropriate replacement, refund, or return solution at no additional cost to you for these issues.
Delayed or Missing Deliveries
Contact us if your parcel is taking longer than expected, tracking has stopped updating, or you believe the shipment is missing. Include your order number and any available tracking information.
We will investigate with the relevant carrier or fulfillment provider and help you resolve the issue. If tracking shows “Delivered” but you have not received your parcel, please report it to us. A delivery scan alone will not prevent us from investigating.
Order Changes and Returns
If you need to update or cancel an order, email us promptly. We will check its fulfillment status and confirm whether the requested change is still possible.
For a return, contact us with your order number, the product involved, and the reason for your request. Our Return & Refund Policy explains eligibility, applicable time limits, shipping costs, and the refund process.
Please contact us before sending an item back. We will provide the appropriate return address and instructions after reviewing your request. Do not send returns to the business address listed below.
Business and Support Information
Nelquarvo is operated by Chengdu Yaomeng Xintu Network Technology Co., Ltd. The company is responsible for sales, order processing, customer support, returns, and refunds for purchases made through this store.
Brand Name: Nelquarvo
Legal Company Name: Chengdu Yaomeng Xintu Network Technology Co., Ltd.
Business Address: Room D8041, No. 1, 1st Floor, Building 1, No. 118 Weijianian 1st Road, Jinniu District, Chengdu, Sichuan, China
Customer Support Email: service@nelquarvo.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.