Terms of Service
Last Updated: October 19, 2026
Using Nelquarvo’s Store and Services
These Terms of Service apply when you browse Nelquarvo, purchase home storage products, decorative accessories, or soft furnishings, or contact us for assistance with a product or order.
Nelquarvo is operated by Chengdu Yaomeng Xintu Network Technology Co., Ltd. References to “we,” “us,” and “our” mean this company. Purchases made through the store are transactions with the company, which is responsible for sales, order processing, fulfillment arrangements, customer support, returns, and refunds.
Read these terms alongside our Terms and Conditions, Shipping Policy, Return & Refund Policy, and Payment & Security page. Our Privacy Policy explains how personal information is handled.
These pages describe different parts of the same service and should be read together. Nothing in these terms limits mandatory consumer rights.
Information Needed to Serve You
You must have the legal capacity to make a purchase and authorization to use the selected payment method. If you cannot legally enter into the transaction yourself, a parent or legal guardian must make the purchase on your behalf.
Provide accurate information at checkout and when contacting support. This includes your name, email address, billing details, and complete delivery address.
Review your selected products, sizes, colors, quantities, and final total before payment. Contact us promptly if you discover an error after ordering.
Keep passwords and payment authentication details confidential. Our support team will not ask you to email full card numbers, security codes, passwords, or one-time verification codes.
Selecting Products for Your Home
Read the information for each product before purchasing. Materials, dimensions, construction, supplied components, and care requirements vary between items.
For organizers, check the measurements against your intended drawer, shelf, or countertop. For pillow covers and tissue box covers, compare the listed dimensions with the insert or box you plan to use.
Products described as covers do not include pillow inserts or tissues unless expressly stated. Styling accessories in photographs are included only where identified in the listing.
Lighting and screen settings can affect color appearance. Handmade or textured products may have minor variations consistent with their descriptions. These differences do not excuse an incorrect item or a material discrepancy.
If a detail important to your decision is unclear, email service@nelquarvo.com before ordering.
Care and Product Concerns
Follow the care, assembly, and usage instructions supplied for your item.
Do not assume an item is machine washable, waterproof, suitable for outdoor use, food-safe, or intended to support heavy loads unless the product information states this.
Stop using a product that appears damaged or unsafe. Contact us with the product name, order number, and a description of the concern.
These precautions do not remove our responsibilities for product safety, accurate descriptions, or remedies for defective goods.
Order Receipt and Preparation
Checkout allows you to review your selections, delivery information, and charges before submitting payment.
An order confirmation records the purchase details received by the store. It does not mean the parcel has shipped. Payment confirmation, order preparation, and dispatch are separate stages.
We may contact you if information needed to complete the purchase is missing or requires clarification.
If stock is unavailable, payment cannot be confirmed, or another genuine issue prevents fulfillment, we will explain the situation and available options. We will not substitute products or increase an agreed purchase price without your consent.
If a paid order cannot be fulfilled and is canceled, the applicable payment will be refunded.
Payments and Checkout Charges
Use one of the payment methods displayed at checkout. Available options may differ between transactions.
Review the currency, merchandise subtotal, discounts, shipping charges, applicable taxes, and final total before paying.
Your bank or payment provider may require authentication, decline a transaction, or place a temporary authorization on funds. A pending entry does not necessarily represent a completed charge.
Separate conversion or transaction fees may be applied by your financial institution under its own terms.
If you are unsure whether an order was completed or suspect a duplicate charge, contact us before making repeated payment attempts. Our Payment & Security page explains how to provide relevant details safely.
Processing and Delivery Estimates
Orders are typically processed within 1–3 business days after payment is confirmed. This covers preparation before shipment.
Standard delivery is estimated at 7–12 business days after dispatch, calculated separately from processing.
For processing, delivery estimates, and refunds, business days mean Monday–Friday, excluding applicable public holidays. Customer support also operates on Saturdays.
Delivery estimates are not guaranteed arrival dates. Destination, carrier disruptions, weather, customs processing, and public holidays may affect transit time.
If preparation is unexpectedly delayed or your shipment appears overdue, contact us so we can review the order and explain the next steps.
Shipping Charges and Dispatch
Eligible orders with a merchandise subtotal of US$49 or more after discounts qualify for free standard shipping. Taxes and shipping charges do not count toward this threshold.
For orders below US$49, shipping charges are calculated and displayed at checkout. Available destinations, delivery methods, and any exclusions are shown before payment.
Orders may be dispatched from partner fulfillment facilities, including overseas locations. Our business address identifies the store operator and is not necessarily the shipping origin.
Tracking information is sent by email after dispatch. Contact us if the message is missing, tracking does not work, or updates have stopped for an extended period.
Our Shipping Policy explains delivery arrangements in more detail.
Help with Shipment Problems
Email service@nelquarvo.com if a parcel is delayed, appears lost, or cannot be located. Include your order number, tracking reference if available, and relevant carrier messages.
We will investigate with the carrier or fulfillment provider and help determine an appropriate resolution. You will not be required to resolve a missing-shipment issue with the carrier alone.
If tracking shows “Delivered” but the parcel has not arrived, check any delivery photograph or location note and let us know if it remains missing.
A delivery scan alone will not prevent us from investigating. If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund based on the circumstances and applicable consumer rights.
Changes and Cancellations
Contact us promptly if you need to correct an address, change a product option, adjust a quantity, or cancel an order.
We will check fulfillment progress and confirm whether the request can still be accommodated. Sending a request does not itself confirm a change or cancellation.
The processing period is not a guaranteed window for changes. Orders cannot be canceled after shipment.
We do not charge cancellation fees. For a paid, unshipped order approved for cancellation, we initiate a refund to the original payment method within 5–10 business days after approval. Your payment provider may need additional time to post the funds.
Returns for Personal Preference
You may request a return within 30 calendar days after delivery.
For personal preference returns, items must be unused, unwashed, and in their original condition, with original packaging and included components. Careful inspection does not, by itself, prevent a return.
If the correct size, color, and product were supplied but you prefer another option, the request is treated as a personal preference return.
Customers pay return shipping for these returns. Original shipping charges are generally nonrefundable. If your order qualified for free shipping, we do not deduct an outbound shipping fee from the refund.
We do not charge restocking fees.
Contact us before sending anything back. We provide the appropriate return address and instructions after reviewing your request. Do not send returns to our business address.
Damage, Defects, and Order Errors
Contact us as soon as reasonably possible if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.
Explain the issue and provide your order number. Where available, include photographs of the product, packaging, and shipping label. For missing components, identify what arrived and what was absent.
Keep the item and packaging available during the review where practical. For broken or unsafe items, wait for handling and return instructions.
We will arrange an appropriate replacement, refund, or return solution at no additional cost to you for these issues.
Opening packaging does not automatically prevent review of a defect discovered afterward. Personal preference return conditions do not override applicable protections for faulty or incorrectly supplied products.
Refund Processing
Approved refunds are issued to the original payment method.
When a return is required, we initiate the approved refund within 5–10 business days after receiving, inspecting, and approving the returned item.
If no return is required, the same period begins when the refund is approved. Your bank or payment provider may require additional posting time.
Refund amounts reflect the amount paid for the affected items, accounting for discounts and applicable refundable taxes. Shipping charges are handled according to the return reason.
If your original payment account has closed or an expected refund has not appeared, contact us so we can review the transaction and available options.
Our Return & Refund Policy contains the complete conditions and procedure.
Promotions
Review the conditions of a promotional offer before using it. Eligibility, minimum purchase amounts, expiry dates, and whether offers can be combined depend on the particular promotion.
Enter any required code before payment and confirm that the discount appears in the order summary.
Contact us before paying if a code does not work as expected. A discount is not automatically added after a transaction is complete.
Changes to future offers do not remove discounts already validly applied to a purchase.
Appropriate Use of Our Services
Use the website and customer support services lawfully and respect other people’s rights and privacy.
Do not place fraudulent orders, submit unauthorized payment information, impersonate another person, access private records without permission, introduce harmful code, or deliberately disrupt the store.
Provide accurate information when submitting a return or product concern. Do not submit fabricated evidence or another person’s confidential information without authorization.
We may restrict activity where reasonably necessary to address suspected fraud, misuse, or a security threat. Such action does not remove legitimate obligations concerning existing purchases, refunds, or consumer remedies.
Store Materials and Submitted Content
Product descriptions, photographs, graphics, logos, and other website materials may belong to us or be used with permission.
You may view these materials for lawful personal browsing and shopping. Commercial copying or redistribution of protected content requires authorization unless permitted by law.
Purchasing a product does not transfer intellectual property rights in the store’s content or branding.
You retain any rights you hold in photographs or other materials submitted to support. We may use relevant submissions to investigate and resolve your request. Sending a photograph for customer service does not, by itself, authorize its use in advertising.
Service Providers and Privacy
Nelquarvo uses Shopify and other providers supporting payments, fulfillment, shipping, communications, and related services.
Independent providers may have their own terms and privacy notices. Their involvement does not remove our responsibilities toward customers purchasing from Nelquarvo.
Our Privacy Policy explains how personal information is handled. Our Your Privacy Choices page provides information about applicable preferences and requests.
Agreement to these terms does not replace separate consent where required for a particular activity.
Technical Issues and Existing Orders
Maintenance, technical faults, or external service problems may occasionally affect browsing or checkout.
If an interruption leaves you unsure whether an order or payment was completed, contact us with the available details. We will check the relevant records and explain what we can confirm.
A service interruption does not automatically cancel an existing purchase or remove obligations concerning an order, payment, return, or refund.
You are not required to waive lawful complaints, payment-dispute options, or mandatory consumer protections to receive support.
Complaints and Updates
For a complaint, email service@nelquarvo.com with your order number, a description of the issue, and the outcome you are seeking. We will review the information and work toward an appropriate resolution.
Contacting us does not prevent you from using other remedies available under applicable law.
We may update these terms as our services or business practices change. The current version will appear on this page with an updated date.
Later revisions will not retroactively reduce agreed rights associated with an earlier purchase. Where additional notice is required, updating this page does not replace that requirement.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Contacting Nelquarvo
For questions about our services, products, orders, or policies, contact the company operating the store using the details below.
Brand Name: Nelquarvo
Legal Company Name: Chengdu Yaomeng Xintu Network Technology Co., Ltd.
Business Address: Room D8041, No. 1, 1st Floor, Building 1, No. 118 Weijianian 1st Road, Jinniu District, Chengdu, Sichuan, China
Customer Support Email: service@nelquarvo.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.