Privacy Policy

Last Updated: October 19, 2026

About This Policy

This Privacy Policy explains how personal information is collected, used, and disclosed when you visit Nelquarvo, purchase home goods, subscribe to emails, or contact customer support.

Nelquarvo is operated by Chengdu Yaomeng Xintu Network Technology Co., Ltd. References to “we,” “us,” and “our” mean this company. We are responsible for personal information where we determine the purposes and means of its processing.

This policy applies to our store and related customer communications. Payment providers and other independent services may also process information under their own privacy notices.

For privacy questions or requests, contact service@nelquarvo.com.

Information You Give Us

When you place an order, we collect information needed to process the purchase and arrange delivery. This may include your name, email address, billing address, shipping address, and any telephone number supplied at checkout.

Order records include the products and options selected, quantities, order number, prices, discounts, transaction amount, payment status, and shipping details.

We also receive information when you request a cancellation, return, replacement, refund, or assistance with a delivery.

If you provide another person’s information, such as a gift recipient’s address, ensure that you are authorized to share it and provide only what is needed.

Payment Information

Payment credentials are submitted through the checkout or payment provider interface associated with your purchase.

We receive transaction information needed to confirm payment, review payment concerns, and process refunds. Depending on the provider, this may include transaction references, payment status, payment method, and limited payment details.

Do not email full card numbers, security codes, passwords, or one-time authentication codes. If you send a transaction screenshot, conceal unrelated financial information.

Messages and Customer Support

When you contact us, we receive your email address and the information you include, such as order details, product questions, photographs, and descriptions of a delivery or product issue.

We use this information to locate your purchase, understand your request, investigate the issue, and provide assistance. We may retain correspondence to document how a request was handled.

For photographs of products in your home, avoid including people, address labels, or other personal details unless necessary to explain the concern.

Sending a photograph for customer support does not, by itself, authorize us to publish it in advertising.

Information Collected During Store Visits

The store’s ecommerce infrastructure processes technical information when you browse or use its features. This may include your IP address, browser type, device information, session identifiers, access times, referring pages, and interactions with store pages.

Cookies and similar technologies support functions such as remembering cart contents, maintaining sessions, storing preferences, and enabling checkout.

Where enabled, analytics and advertising tools may collect information about page views, product interactions, purchases, and associated device or browser identifiers. The information involved depends on the tools in use and your applicable privacy choices.

How We Receive Information

We receive information directly from you when you shop, enter checkout details, subscribe to communications, or contact us.

Technical information is generated through your interaction with the store. Service providers may also supply relevant information, including payment confirmations, fulfillment updates, delivery records, and fraud-prevention signals.

Where analytics or advertising services are used, they may provide reports or information associated with interactions with our store or advertisements.

Why We Use Personal Information

We use personal information to:

• Process purchases and confirm payment.

• Prepare orders and coordinate delivery.

• Send order confirmations and shipping updates.

• Answer product questions and support requests.

• Handle cancellations, returns, replacements, and refunds.

• Investigate delivery problems and product concerns.

• Maintain store functionality and troubleshoot errors.

• Detect suspected fraud and misuse.

• Maintain accounting records and meet applicable obligations.

• Send promotional communications where permitted.

• Understand store performance and measure advertising where such tools are enabled and permitted.

Where a legal basis is required, processing may rely on performing a contract, complying with legal obligations, consent, or legitimate interests, subject to applicable requirements.

Where consent is required, publishing this policy does not replace obtaining that consent.

Shopify and Other Service Providers

Nelquarvo uses Shopify to support its online store, including hosting, checkout, and related ecommerce functions.

Shopify processes information in providing these services. In some circumstances, Shopify may also process information for its own purposes, as explained in its privacy notices.

Other providers may assist with payment processing, order fulfillment, delivery, email communications, technical support, analytics, or advertising where enabled.

We disclose information relevant to the service being performed. For example, carriers need delivery information, while payment providers need information to process or investigate a transaction.

The involvement of these providers does not remove our responsibility for processing that we control.

When Information Is Disclosed

We disclose relevant personal information to providers that help operate the store, fulfill purchases, and respond to customer requests.

Investigating a damaged item, missing parcel, or payment concern may require sharing the order reference and details of the issue with the relevant provider.

Professional advisers may receive information where needed for accounting, legal advice, or dispute resolution.

Information may also be disclosed to comply with a valid legal requirement, investigate suspected fraud, protect rights and safety, or address misuse where permitted.

If our business is involved in a merger, acquisition, restructuring, or transfer, relevant records may be reviewed or transferred subject to applicable privacy and confidentiality requirements.

Cookies and Privacy Controls

Cookies and similar technologies may be used for essential shopping functions, preferences, analytics, and advertising, depending on the services enabled.

Where the store provides a cookie banner or privacy preference control, use it to manage the available choices. Where required, optional technologies must be subject to the applicable consent process.

You can also review, delete, or block cookies through your browser. Blocking essential cookies may affect your cart, checkout, or other store features.

Preferences may apply only to the browser or device used. Clearing cookies or switching devices may require you to set your preferences again.

Browser settings alone may not stop every form of information collection. Contact us if you need help understanding a particular choice.

Advertising and Related Choices

Where advertising tools are enabled, information about your interactions may be disclosed to advertising partners to measure campaigns or support relevant advertisements.

Certain disclosures may be classified as a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws, even when no money is exchanged for the information.

Where applicable, you may request to opt out of these activities using available store privacy controls or by emailing service@nelquarvo.com. We will apply valid requests and recognized opt-out preference signals where required.

Our Your Privacy Choices page provides further information about submitting a request. Advertising choices do not prevent processing needed to fulfill orders, provide support, or meet legal obligations.

Email Preferences

If you subscribe to promotional emails, we use the contact information and preferences associated with your subscription to send the requested communications.

You may unsubscribe using the link provided in a promotional email or contact service@nelquarvo.com with the email address receiving the messages.

Unsubscribing from marketing does not stop necessary communications about purchases, payments, deliveries, returns, or support requests.

An unsubscribe request does not automatically delete order records. If you also want to request deletion, please state that separately.

How Long We Keep Information

We retain personal information for as long as reasonably needed for the purposes described in this policy, including completing transactions, providing support, maintaining business records, and meeting applicable obligations.

Retention periods depend on the information involved. An unresolved shipment issue may require records until the matter is addressed, while transaction records may need to be kept for accounting, tax, or dispute purposes.

A deletion request may be subject to exceptions where information must be retained. When information is no longer needed, we delete, anonymize, or otherwise dispose of it as appropriate.

Information Security

We use reasonable measures intended to protect personal information against unauthorized access, misuse, loss, or disclosure. No website, email service, or storage system can guarantee complete security.

Keep passwords and authentication codes confidential. Provide only the information needed when contacting support.

If you receive a suspicious message claiming to represent Nelquarvo, contact us directly at service@nelquarvo.com. For suspected unauthorized payment activity, also notify your bank or payment provider.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access personal information and receive information about its use.

• Correct inaccurate information.

• Request deletion.

• Obtain certain information in a portable format.

• Restrict or object to particular processing.

• Withdraw consent where processing relies on consent.

• Opt out of qualifying sale, sharing, or targeted advertising.

• Appeal a decision about a privacy request where available.

To submit a request, email service@nelquarvo.com. Include the email address associated with your interaction and enough detail to identify the relevant records.

We may need to verify your identity before fulfilling a request. Verification will be proportionate to the information and action involved. Do not send identity documents unless specifically requested through an appropriate process.

If an authorized representative acts on your behalf, we may request evidence of their authority and any verification required.

We will respond within applicable legal deadlines. If we cannot fulfill a request in full, we will explain the reason as required. You may also have the right to contact a relevant privacy authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

International Processing

The company operating Nelquarvo is based in China. Shopify and other service providers may operate in additional countries.

Your information may therefore be processed outside your country of residence, including in China and locations used by relevant providers. Privacy protections may differ between countries.

Where international transfers require safeguards, we will use the measures required for the transfer concerned.

Children’s Privacy

Nelquarvo is a general retail store intended for adult shoppers. We do not knowingly collect personal information from children under 13.

If you believe a child has provided information to us, contact service@nelquarvo.com. We will investigate and take appropriate action, including deletion where required.

Please avoid supplying additional information about the child beyond what is necessary to identify the concern.

External Services

Links or payment options may take you to services operated by other organizations. Their privacy notices explain how they handle information provided through those services.

This policy describes Nelquarvo’s practices and does not replace the notices of independent providers.

Policy Updates

We may update this policy when our information practices, service arrangements, or applicable requirements change. The date above identifies the latest version.

Where a change requires additional notice or consent, we will take the steps required; updating this page alone does not replace those requirements.

Privacy Contact and Business Information

Nelquarvo is operated by Chengdu Yaomeng Xintu Network Technology Co., Ltd. For privacy questions or requests, contact us using the details below.

Brand Name: Nelquarvo

Legal Company Name: Chengdu Yaomeng Xintu Network Technology Co., Ltd.

Business Address: Room D8041, No. 1, 1st Floor, Building 1, No. 118 Weijianian 1st Road, Jinniu District, Chengdu, Sichuan, China

Customer Support Email: service@nelquarvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Privacy rights requests may require additional review and will be handled within applicable legal deadlines.