Shipping Policy

Last Updated: October 19, 2026

Delivery of Your Nelquarvo Order

This policy explains order preparation, estimated delivery times, shipping charges, tracking, and assistance with delivery problems.

Nelquarvo is operated by Chengdu Yaomeng Xintu Network Technology Co., Ltd. We remain your contact for order and delivery concerns, including when fulfillment partners or carriers assist with your shipment.

For help, email service@nelquarvo.com with your order number and a description of your request.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. During this stage, we review order details, prepare the selected items, and arrange dispatch.

Processing takes place before shipment and is separate from the time your parcel spends in transit.

For order processing, delivery estimates, and refund processing, business days mean Monday–Friday, excluding applicable public holidays. Our customer support team also operates on Saturdays.

If an unexpected issue prevents dispatch within the usual processing period, we will notify you and explain the available options. We will not substitute another product, size, or color without your agreement.

Estimated Delivery Time

Standard delivery is estimated at 7–12 business days after dispatch, in addition to the separate processing period.

The stages are:

• Order processing: Typically 1–3 business days after payment confirmation.

• Standard delivery: Estimated at 7–12 business days after dispatch.

These are estimates, not guaranteed arrival dates. Delivery destination, weather, carrier disruptions, customs processing, and public holidays may affect transit time.

Review any destination-specific delivery information shown at checkout before payment. If your order is taking longer than expected, contact us so we can review its progress.

Shipping Charges and Free Standard Shipping

Eligible orders with a merchandise subtotal of US$49 or more after discounts qualify for free standard shipping. Taxes and shipping charges do not count toward this threshold.

For orders below US$49, shipping charges are calculated and displayed at checkout before payment.

Applying a discount may change whether your merchandise subtotal qualifies for free shipping. Review the shipping charge and final total before completing your purchase.

Available destinations, delivery methods, and any geographic or shipping-method exclusions are shown at checkout. A particular carrier or expedited service is available only if offered for your order.

Dispatch Locations

Orders may be prepared and dispatched from partner fulfillment facilities. The dispatch location depends on the item, stock availability, and fulfillment arrangements.

Shipments may originate overseas. Our business address identifies the company operating Nelquarvo and does not represent the dispatch location for every parcel.

We coordinate with the relevant providers while remaining available to assist with purchase-related concerns.

Shipment Tracking

After dispatch, tracking information is sent to the email address supplied for your order.

A tracking reference may be issued before the carrier’s first scan appears. Updates may also pause while a parcel travels between facilities, changes carriers, or passes through customs.

If you cannot find the shipping email, check your spam or junk folder. Contact us if the message remains missing, tracking does not work, or updates have stopped for an extended period.

Include your order number and any available tracking reference.

Delivery Address and Order Corrections

Provide a complete delivery address at checkout, including the recipient’s name and any apartment, unit, or building details needed for delivery.

If you notice an error, email service@nelquarvo.com promptly with your order number and corrected information.

We will check whether the details can still be updated. Sending a request does not confirm that the change has been made; please wait for our response.

Changes to products, quantities, or delivery details depend on fulfillment progress. The processing period is not a guaranteed window for changes or cancellation.

Orders cannot be canceled after shipment. A shipped order may qualify for a return after delivery under our Return & Refund Policy.

Unsuccessful Delivery Attempts

Delivery may be unsuccessful if an address is incomplete, access is unavailable, or a collection notice requires a response.

If tracking records an unsuccessful attempt, contact us for assistance. We can help review the carrier’s information and clarify available options, such as collection or another delivery attempt.

If a parcel is returned to the sender, we will assess the reason and discuss an appropriate reshipment or refund arrangement.

Any proposed cost arising from a customer-provided address error will be explained before you agree to proceed. If the problem resulted from our error, we will arrange an appropriate solution at no additional cost to you.

Delayed or Missing Parcels

Contact us if delivery exceeds the estimated period, tracking has stopped progressing, or you believe the parcel is lost.

Provide your order number, tracking details if available, and any relevant carrier messages. We will review the shipment and investigate with the carrier or fulfillment provider.

We will help resolve the matter rather than require you to handle a missing-shipment issue with the carrier alone.

If a shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund based on the circumstances and applicable consumer rights.

Tracking Shows “Delivered,” but You Have Not Received It

Check any delivery photograph, location description, or carrier note. Where practical, ask whether someone at your address accepted the parcel.

If it remains missing, email service@nelquarvo.com with your order number and explain what you have checked.

We will review the available delivery information and investigate with the relevant provider. A “Delivered” tracking status alone will not prevent us from investigating your report.

Checking Your Items on Arrival

Inspect the parcel and its contents after delivery. Contact us as soon as reasonably possible if a product arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Check that the products, sizes, colors, and included components match your order. For missing items, explain what arrived and what was absent.

Where possible, provide photographs of the affected item, packaging, and shipping label. Keep the item and packaging available during the review where practical.

Stop using any item that appears damaged or unsafe. We will arrange an appropriate replacement, refund, or return solution at no additional cost to you for these issues.

Customs and International Transit

Orders dispatched internationally may pass through customs before entering the local delivery network. Inspections or requests for information may extend transit time.

Any import charges identified and collected through checkout will be shown before payment. Additional charges imposed by a destination authority, if applicable, depend on local requirements.

If you receive an unexpected customs notice or payment request, contact us with a copy before taking action. We will review the shipment arrangements and help clarify the next steps.

Customs delays do not prevent you from requesting assistance with an overdue shipment.

Returns Following Delivery

You may request a return within 30 calendar days after delivery.

For personal preference returns, items must be unused, unwashed, and in their original condition, with original packaging and included components. Customers pay return shipping for these returns.

Original shipping charges are generally nonrefundable for personal preference returns. If your order qualified for free shipping, we do not deduct an outbound shipping fee from your refund. We do not charge restocking fees.

For product problems or order errors, we provide an appropriate solution at no additional cost to you. Personal preference return conditions do not automatically disqualify a defect claim.

Contact us before sending anything back. We provide the appropriate return address after reviewing your request. Do not send returns to our business address.

Refunds and Cancellations

Approved return refunds are initiated to the original payment method within 5–10 business days after the returned item is received, inspected, and approved.

If no return is required, the same processing period begins when the refund is approved.

For a paid, unshipped order approved for cancellation, we initiate the refund within 5–10 business days after approval. We do not charge cancellation fees.

Your bank or payment provider may require additional time to post the funds. Please review our Return & Refund Policy for the complete procedure.

Shipping Support and Business Information

For questions about processing, shipping charges, tracking, address corrections, or delivery concerns, contact our support team. Include your order number whenever possible.

Brand Name: Nelquarvo

Legal Company Name: Chengdu Yaomeng Xintu Network Technology Co., Ltd.

Business Address: Room D8041, No. 1, 1st Floor, Building 1, No. 118 Weijianian 1st Road, Jinniu District, Chengdu, Sichuan, China

Customer Support Email: service@nelquarvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.